Author: Jo Carter
Jo is a passionate service designer with a strong focus on government, social housing, and the charity sector. She’s the lead organiser of the GovCamp Cymru unconference.
After a decade in local government, Jo founded Service Works to improve public services through design. She is a trained coach, accredited Master Service Designer, and also works as a consultant, trainer, and facilitator.
Over the years, Jo has worked with organisations including DWP, Audit Wales, The Pensions Regulator, and Welsh Government.
Posts from Jo Carter
Transforming public services for a modern Wales
This report outlines a strategy for transforming Welsh public services, not only to meet the urgent demands of the present but to deliver on the vision of the Well-being of Future Generations (Wales) Act 2015. We can ensure a prosperous, resilient, healthier, and more equal Wales for current and future generations.