How we get there
Wales has the potential to become a beacon for modern, human-centred public services.
But to get there, we must act decisively in three main areas: leadership, skills and funding.
Leadership: Clear, bold and accountable
Appoint a Minister for Digital to lead a visionary national strategy, be accountable and advocate for digital at the highest levels of government.
Establish a national Digital Delivery Unit for Wales, headed by a Chief Digital Officer with the authority and support to lead digital reform, shifting the focus from technology to ways of working that make services better.
Lead by example, demonstrating a radical new approach to public service delivery by doing, testing and learning, and bringing teams together across the public sector.
People: Invest in modern skills and expertise
Bring modern skills into the public sector, including user research, service design, interaction design, content design and engineering, using multidisciplinary teams to transform public services.
Invest in career pathways and pay structures to make Wales an attractive place for digital professionals and user-centred design practitioners.
Accelerate digital talent and embed leadership understanding, creating a new generation of bold, forward-looking, and digitally literate leaders with modern skills to drive Wales into the future.
Funding: Reinvent delivery mechanisms
Fund teams not projects - teams that focus on cross-sector collaboration, solving shared problems, and fixing the infrastructure to make services quick, easy and flexible to change.
Simplify and modernise procurement processes to make it easier for small businesses to bid, use flexible contracts, and break large projects into smaller, outcome-focused pieces.
Introduce radical transparency for digital delivery to increase trust and accountability in public services, demonstrate ongoing delivery, and build the digital economy of Wales.