Thanks and acknowledgements

We’re deeply grateful to the many people whose insights and feedback helped shape this report. This includes current and former public servants, ministers, academics, industry experts and Senedd watchers.

This work builds on a rich legacy of digital public service reform across the UK and beyond. Important milestones include:

• The creation of UKGovCamp by Jeremy Gould in 2007, which brought together digital practitioners from across the public sector for the first time
• The launch of the UK Government Digital Service (GDS) in 2011, which helped redefine how public services are designed and delivered
• The founding of GovCamp Cymru in 2014 by Jo Carter and Esko Reinikainen, a vital platform for ideas and collaboration in Wales
• The work of Lee Waters, Sally Meecham, Simon Renault and Ann Kempster to establish the Centre for Digital Public Services (CDPS) in Wales in 2020

These efforts – and the people who led them – gave us the confidence, insight and inspiration to believe that better public services are possible.

It’s important to also recognise the dedicated public servants who live, breathe and work in these modern ways every day - often without recognition or support.

We’d also like to acknowledge the writing and thinking that has directly influenced this report:

• The Radical How by Andrew Greenway and Tom Loosemore – on how these approaches can radically transform government
• A Blueprint for Modern Digital Government by the UK Department for Science, Innovation and Technology – outlining the future of agile, user-centred government
• System Reboot by Lee Waters (2018) – setting out the urgent need for transformation in the Welsh public sector
• The ongoing work of Jennifer Pahlka and the Niskanen Center – showing how these ideas support digital capacity and reform in US state governments

To everyone contributing to this movement: thank you.

This report is part of your story too.