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GovCamp Cymru 2025: building the future of public services in Wales together

What a brilliant day at GovCamp Cymru! The energy, generosity, and curiosity in every room was infectious, and proof that when you bring together people who care about public services in Wales, good ideas flow fast. We pitched and ran a packed session on ‘A vision for public services in Wales’. Around 40 people joined us to explore what great public service delivery could look like, and what’s holding us back. What we heard: a shared vision.

Invest in modern skills and expertise - How we get there

Better public services start with the right people. Modern, user-centred services require skills that still aren’t widespread across the Welsh public sector – especially in user research, service design, content design, delivery management and engineering.

Why this matters

Welsh public services haven’t kept up. Technology has transformed how we live, work, and connect with the world. People expect public services to be simple, fast, and user-friendly – just like everything else in their lives. But too often, government services are slow, clunky, and frustrating.