Posts tagged "Accessibility"
Report
Invest in modern skills and expertise - How we get there
Better public services start with the right people. Modern, user-centred services require skills that still aren’t widespread across the Welsh public sector – especially in user research, service design, content design, delivery management and engineering.
Report
Why this matters
Welsh public services haven’t kept up. Technology has transformed how we live, work, and connect with the world. People expect public services to be simple, fast, and user-friendly – just like everything else in their lives. But too often, government services are slow, clunky, and frustrating.