"Agile"

GovCamp Cymru 2025: building the future of public services in Wales together

What a brilliant day at GovCamp Cymru! The energy, generosity, and curiosity in every room was infectious, and proof that when you bring together people who care about public services in Wales, good ideas flow fast. We pitched and ran a packed session on ‘A vision for public services in Wales’. Around 40 people joined us to explore what great public service delivery could look like, and what’s holding us back. What we heard: a shared vision.
Note

Further reading

This report sets out a path to better public services, grounded in decades of experience and proven practice. For those ready to take the next step, we’ve curated essential resources to support practical implementation.
Note

A better way

If Wales wants to rise to the challenge of improving public services, we have to change how we design and deliver them. That means putting people first, adopting modern and open ways of working, drawing on the best digital practices to build services that are simple, efficient, and designed around real life-needs.
Report

Why this matters

Welsh public services haven’t kept up. Technology has transformed how we live, work, and connect with the world. People expect public services to be simple, fast, and user-friendly – just like everything else in their lives. But too often, government services are slow, clunky, and frustrating.
Report