Posts tagged "UK Government"
A better way
If Wales wants to rise to the challenge of improving public services, we have to change how we design and deliver them. That means putting people first, adopting modern and open ways of working, drawing on the best digital practices to build services that are simple, efficient, and designed around real life-needs.
Invest in modern skills and expertise - How we get there
Better public services start with the right people. Modern, user-centred services require skills that still aren’t widespread across the Welsh public sector – especially in user research, service design, content design, delivery management and engineering.
Why this matters
Welsh public services haven’t kept up. Technology has transformed how we live, work, and connect with the world. People expect public services to be simple, fast, and user-friendly – just like everything else in their lives. But too often, government services are slow, clunky, and frustrating.