Posts tagged "Digital Plumbing"

Newsletter
Rhagfyr / December 2025

#4 - 📝 Community resources, service patterns, and show and tells - December’s digital news roundup

Newsletter
Tachwedd / November 2025

#3 - 📝 GovCamp Cymru, service patterns, and rebranding user research - November’s digital news roundup

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GovCamp Cymru 2025: building the future of public services in Wales together

Newsletter
Hydref / October 2025

#2 - 📝 Bilingual design, AI, and problems worth solving – October’s digital news roundup

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A note on Artificial Intelligence (AI)

further reading book covers
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Further reading

Report

A better way

If Wales wants to rise to the challenge of improving public services, we have to change how we design and deliver them. That means putting people first, adopting modern and open ways of working, drawing on the best digital practices to build services that are simple, efficient, and designed around real life-needs.

Report

Clear, bold and accountable leadership - How we get there

Transforming public service requires clear, bold leadership. Leadership that understands the scale of the change we need that’s prepared to challenge and be challenged. Leadership with the vision, authority and staying power to drive lasting change.

Report

Delivering a new National Care and Support Service

The government has committed to creating a National Care and Support Service over the next decade, with full implementation from 2029. But a rigid, long-term plan risks being overtaken by events. A better way is to accelerate delivery by combining clear political intent with practical, test and learn reform.

Report

High-level planning reform

Wales faces significant challenges in housing, infrastructure, climate change and public health. Yet the planning system – anchored in local development plans – is struggling to respond. Many local plans are outdated, the process for updating them is long and complex, and both communities and businesses find it hard to engage. Wrexham’s recent high-profile planning dispute illustrates the risks.

Report

Making this real

Grounding our ‘better way’ in practice. Fully adopting the approach set out in this report means changing how the Welsh Government designs policy and delivers services. To illustrate, we’ve sketched what the first 100 and 1,000 days might look like in two areas.

Report

Reinvent funding and delivery mechanisms - How we get there

Transforming how government works also means transforming how it funds and delivers work. Across the Welsh public sector, the default model is still large, time-limited programmes that rely on cumbersome, multi-stage business cases. This process is slow, expensive and based on guesswork. It forces teams to commit upfront to fixed plans rather than testing risky assumptions or responding to real-world feedback.

Newsletter
Medi / September 2025

#1 - 📣 Digital shake-ups, whistleblowing, and our report launch – September’s digital news roundup